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All of the answers to our most frequently asked questions can be found here.
What is the Automated Postal Verification (APV) System?
How do I link my Yahoo! email account?
Where did my chat go?
Why am I getting Delivery Failure Notifications?
How will the upcoming changes from the USPS affect me?
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Account and Payment(s)
Can I update my billing information?
Why should I connect my bank account to ZenSales?
How do I set up my Auto Refill?
What is your refund policy?
How do I cancel my account?
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Order Importing and Management
Can I cancel an order?
How do I combine orders?
How do I get a Quote for a Shipping Label?
How do I ship when my order is stuck on "Waiting for Payment"?!
A quick guide to using ZenSales with multiple brands and/or more than one payment method.
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Printers and Printing Labels
Can I use a thermal printer with your system?
How do I set up my thermal printer?
How can I print labels with my normal laser or inkjet printer?
How do I batch print my labels?
Why does my shipping label print super tiny on a Dymo4XL?
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What is your "Delivery Guarantee"?
Is insurance included on First Class or Priority Mail packages?
How do I cancel a shipping label?
Can I purchase Express Shipping for a package?
How do I process a refund on a shipping label?
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Shipping and Address Verification
Do you ship to APO addresses?
Can I ship to an international address?
How do I request a USPS Pickup?
Can I ship anything with ZenSales?
How do I find the tracking number?
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