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Why are my Square shipping addresses missing?

If your Square orders are importing without a shipping address, you may need to update your Square settings.

In Square, navigate to Account & Settings > Email Notifications. Scroll to Transactional Emails and check:

  • Per Payment
  • Per Refund
  • Per Deposit
  • Online Store Order

Save your changes.

In Square, navigate to Invoices > Defaults and check Request shipping addressSave your changes. 

In Square, navigate to Invoices > Notifications and check:

  • Invoice Sent
  • Invoice Update
  • Invoice Paid

Save your changes.

That's it! You can check to see if the above steps worked by:

  1. Creating a new invoice in Square (sent to yourself)
  2. Pay the invoice and enter your shipping address
  3. Check your orders page to see if ZenSales processed the shipping address with your new order
  4. Cancel the order in ZenSales
  5. Refund the invoice in Square
Lexie is the author of this solution article.

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