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Does my customer automatically get a tracking email?

Yes! We automatically send an email to your customers an hour after you print the label.


From a recent analysis, 99.99% of the time tracking emails from ZenSales are delivered successfully. For the 0.01% of customers who do not receive it, they likely need to check their spam &/or junk folders.


Here is a list of suggestions to try if your customer reports not receiving their tracking email:


*Check to see that our system sent the email by locating the order and mousing over the envelope icon.



*Verify with the customer that you have the correct email address.


*Expand your order details, go to the Emails section, click the triple dots, and select Resend to send the tracking email again. See the second screenshot above.



*Make sure the customer has checked their spam &/or junk folder. They can also search for an email from tracking@mail.zensales.net.


*If none of the above options fix the issue, email us at help@ZenSales.net and let us know the customer's name and email address.

L
Lexie is the author of this solution article.

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